FAQ

All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of refill fountains around town, so make sure you bring your water bottle!

Find out more on the Town of Banff website: banff.ca/Drinking-Water

All of the condos have full kitchens, so that means a fridge, oven, four burner stove, sink, microwave and most importantly, a drip coffee maker! We also have all of the utensils you could need, bowls, cutting boards, baking trays and more. If you need something you can’t find in your room, just call the front desk and they will be more than happy to help.

To avoid penalty of first night room rate plus taxes, reservations must be cancelled by 4:00 pm MST, three days prior to arrival. Cancellations made after 4:00 pm MST or no-shows are subject to the first night room rate plus taxes.

Holiday Cancellation Policy

Between December 20th, 2024 and January 4th, 2025 all reservations for Premier Two Bedroom Loft Condo with 3 Queens, Premier Two Bedroom Loft Condo with Games Room, Premier Two Bedroom Loft Condo with 4 Queens and Premier King Condo with Private Hot Tub, are subject to our Holiday Cancellation Policy. This means that for any booking you make for these condos between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.

You can check-in any time from 4:00 pm onwards, while check out is by 11:00 am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

There is no deposit required! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy. If you booked three rooms or more, please see our group booking policy below.

Our outdoor pools at the Hidden Ridge Resort are open from 8:30 am to 10:00 pm daily and open year round.

Fly to Calgary, Alberta. Then it’s just an hour and a half drive the highway to Banff.
If you don’t want to rent a car, we recommend either the Banff Airporter or Brewster Transportation! Click here for more info! 

Hidden Ridge Resort has both outdoor parking spaces, as well as a underground heated parkade spaces. Parking spaces are first come, first serve basis. We experience high volumes of traffic in the summer, weekends and holidays, so we recommend either walking, cycling or catching a bus and leaving your car at the resort.

Our parkade heights are: Front Entrance 6’11” (2.1 Metres) and Rear Entrance 6’5″ (1.9 Metres).

Yes, we are pet friendly at the Hidden Ridge Resort. Not all rooms are pet-friendly so please call our Reservations Team who will be able to confirm whether we have a pet friendly room available. Our pet fees apply which is $30 per pet, per night plus tax!

More details are available in our Pet Policy

Is there a local bus so I can get around without driving?

Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Banff Roam Lines. If you want to see their list of services, please check out their website: roamtransit.com